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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. However due to COVID situation, all products are not eligible for return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@CareOrganix.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@CareOrganix.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return/Refund Policy:

Once an order has been pulled and packaged for shipping, any cancellation of the order is considered a return and will be assessed a 20% restocking fee. Cancellations received once an order has been shipped will incur a 20% restocking fee plus any applicable shipping fees to return the merchandise.  Shipping fees for errored orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer’s expense. All returns will be inspected prior to issuing credit.

Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 20% restocking fee.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.